Career Opportunities with Lower Eastside Service Center

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Front Desk Coordinator

Department: MTAR
Location: New York, NY

BASIC FUNCTION: Coordinates and actively manages the movement of clients into and out of the program site.  In coordination with program staff, Front Desk Coordinator controls any packages and other items being brought into the program site. Coordinates, trains, and oversees clients who work the reception desk during periods when not stationed.

MAJOR DUTIES:

  • Works at the first floor reception desk, maintains control of all people entering the building.
  • Greets visitors, determines the purpose of their business, and contacts the appropriate staff member with whom they are meeting.
  • Ensures that they sign the visitor confidentiality form.
  • Meets residents returning from trips outside the building, inspects any packages or items that are being brought into the building.
  • Observes clients’ demeanor to help identify anyone who may be intoxicated.
  • Registers clients’ return and time of return in the appropriate log sheet.
  • Allows or delays clients’ return to the program as needed.
  • Monitors live video feed, maintains aware of activity outside the building.
  • Maintains awareness of area, reports any unusual circumstances or conditions.
  • Answers incoming phone calls and directs them to the appropriate extension.
  • Receives mail or packages, and forwards to appropriate staff.
  • Manages, disburses, and accounts for Metrocards for clients with approved outside itineraries.
  • Participates in obtaining required daily AFIS Finger Imaging of clients.
  • Performs other duties as requested or assigned.

QUALIFICATION - EDUCATIONAL AND PROFESSIONAL EXPERIENCE:

  • High School Diploma/GED. Computer competency, proficient with Microsoft Office. Excellent organizational, communicational, and interpersonal skills.  
SCHEDULE: Full time, Monday-Friday 35 hours per week

LOCATION: New York, NY 10002

To join our diverse team, please include a cover letter and salary requirements with your resume/application submission.

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